BustedThumbs

Question: How do I find the Games, Wallpapers or Ringtones I'm looking for?
Answer: If you're looking for something specific, try typing in the name of the game, ringtone, song, school or wallpaper you are looking for in the quick search box at the top of every page.

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Question: Can I preview Games, Wallpapers or Ringtones before buying?
Answer: Yes! In fact, we encourage it. All of our games can be tried before you buy and you can check out the wallpapers and ringtones on the site as well -- simply click on the listen or view icon next to the product.

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Question: How do I download and play a free trial version of a game?
Answer:
1. Select the game that you want
2. Select the "Free Download" button
3. Enter your PHONE NUMBER and CARRIER
4. Wait for a SMS (Text Message) on your phone
5. Download the game to your device and start playing!

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Question: How long does the trial period last?
Answer: Almost every game has a free trial period. You can download and play a game on your phone for up to five minutes. Once the trial period is finished, you must purchase the game to continue playing.

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Question: How do I purchase one of the trial games that I downloaded to my phone?
Answer: Once you are prompted to buy the game, enter your cell phone number on the checkout page and follow the directions. After the purchase is confirmed, we will unlock the game on your phone.

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Question: How do I buy a product for my cell phone?
Answer: Buying a product on BustedThumbs is an easy process; and we work with most of the major carriers and cell phones. Once you find a product you would like to purchase, click on the BUY button next to the product and you’ll be sent to the checkout page. Enter your cell phone number and carrier and click Buy. In a matter of moments you’ll receive a text message on your cell phone with further directions.

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Question: What products are compatible with my phone?
Answer: Please go to the phone compatibility chart to see what products are compatible with your phone. If you are still unsure or if your particular phone is not listed, please visit our Contact Us page to send us a message.

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Question: How do I pay for the products or service?
Answer: The process could not be any easier. Once you have selected a product to purchase, and you’ve entered your cell phone number, BustedThumbs will send you a confirmation text message to your cell phone. Once you have confirmed the purchase, the charge will be added to your next months cell phone statement.

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Question: How do I download?
Answer: To download Games, Wallpapers or Ringtones you must use the wireless Internet connection on your cell phone. While each cell phone model may require a slightly different approach to download content, the basic steps for downloading are as follows:

After you make a purchase with BustedThumbs, you will receive a text message to your cell phone. In that message, you will see a URL specially designed for your phone. You will need to open this URL using the wireless Internet connection on your cell phone (M-Mode, MEdia Net, Sprint PCS Vision, or T-Zones). To open the URL from the text message, choose "Options" or "Menu" whichever your phone uses. If you see the option "Go" or "GoTO" on the screen, click that and skip the next four steps.
Select "Extract" or "Use Detail" or "Save Address".
You may be asked whether you want to extract a "Phone Number," "E-mail Address" or "Web Address." Select "Web Address."
You should see a single URL in a list of web addresses. Select that.
If you see "Options" select that, and then select "Go To" or "Go."
Your wireless Internet connection should now be open to the URL where you can download your BustedThumbs content. You should see some text about your new ringtone or background and a link to download. Select the item(s) to download and then follow any additional prompts your phone gives you. Some phones may do this automatically, in which case when you view your message you can select the web address. Then, you'll see a page with a download link and some text about your content. Complete the download and save to your phone. Some phones will let you save the item and then select it for use right away. Other phones will require you to look up the item in your Ringtone and Wallpaper folder, and then select it for use, or "Apply" it. Most phones will let you "Apply" the item right away.

AT&T (Cingular)
If you're a AT&T (Cingular) Wireless subscriber, you will need an Internet enabled Phone to download our products. Not all AT&T phones are Internet enabled. If you don't know if your phone is Internet enabled, call AT&T at 1-800-331-0500 or visit them online at http://www.wireless.att.com Back to the Top

Sprint
If you're a Sprint PCS subscriber, you will need a Vision Phone to download our products. Not all Sprint phones are Vision phones. If you don't know if your phone is Vision enabled, call Sprint PCS at 1-888-253-1315 or visit them online at http://www.sprint.com Back to the Top

T-Mobile
If you're a T-Mobile subscriber, you must have T-Zones available & enabled on your phone to download our products. Not all T-Mobile phones come with T-Zones. If you don't know if your phone has T-Zones, call T-Mobile at 1-800-TMOBILE or visit them online at http://www.tmobile.com

Verizon
If you are a Verizon customer you must have PIX Message capable phones. However, Internet enabled phones are not required.

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Question: How is the content downloaded to my phone?
Answer: For Cingular, Sprint, and T-Mobile users, content is sent to your mobile phone via a WAP link or MMS message, which basically means we send you a text message with a link. By clicking on the link, you download the content straight from BustedThumbs to your mobile phone.

For Verizon Wireless users, content is sent to your mobile phone via PIX Messaging. You must have a PIX Message capable phone, although an Internet Enabled phone is not required. Please note - You must save the content to your phone; otherwise, it will be deleted when you erase the message from your InBox.

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Question: How do you send me the products I order from BustedThumbs?
Answer: BustedThumbs content is sent to your cell phone using an SMS or WAP Push message. In the message you will receive a link that allows you to download your products.

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Question: Do I need to have text-messaging enabled to use BustedThumbs?
Answer: Yes, you must have text-messaging enabled on your cell phone to use the service. If your mobile service plan doesn't include text-messaging, please contact your mobile service provider and enable it.

For Verizon Wireless, you must have PIX Message capable phones. However, Internet enabled phones are not required.

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Question: How long does it take to receive my download after I've completed the purchase process?
Answer: Depending upon the network traffic, it can take several seconds up to several minutes to receive your product.

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Question: Does my phone need to be Internet enabled?
Answer: Yes. In order to successfully download ringtones and color wallpapers, your phone will need to be able to connect to the Web. If you're not sure that you have this feature, contact your carrier's Customer Support for more information.

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Question: Why can't I download when I click on the link?
Answer: You received the download link and you can't download in WAP?
WAP might not be set up correctly on your phone. Please ask your phone provider how to adjust your settings

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Question: What should I do after the download is completed to my phone?
Answer: Once the download gets to your phone, please make you click the "save" button in order to save the product to your cell phone.

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Question: What carriers support the delivery of your products?
Answer: BustedThumbs currently support cell phones from AT&T (Cingular), Dobson (Cellular One), Sprint, T-Mobile & Verizon. We will be adding additional carrier support in the future so if you’re carrier is not listed, please check back in the future.

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Question: How do I know if a product is compatible with my cell phone?
Answer: Ringtones and wallpapers will work on most phones. Not all games work on every device. Please be sure to check the compatibility list before you make a purchase. In addition, you must have an Internet-enabled mobile phone with data services enabled. If you're not certain whether your phone is Internet-enabled, please call your wireless carrier for more help.

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Question: What if my carrier or cell phone is not listed in the compatibility list?
Answer: BustedThumbs is working hard to expand our coverage and make new mobile phone models compatible with BustedThumbs.com. As we add support for additional carriers or phones, you'll see them in our menus. If you’re carrier or cell phone model is not listed, please let us know by visiting the Contact Us page.

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Question: Can I submit content to BustedThumbs?
Answer: BustedThumbs is always interested in new content. Please let us know what you have in mind by visiting the Contact Us page.

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Question: Why is my carrier or my mobile phone not listed yet as BustedThumbs.com compatible?
Answer: BustedThumbs.com is working hard to expand our coverage and make new mobile phone models compatible with BustedThumbs.com. As we add support for additional carriers or phones, you'll see them in our menus.

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Question: How can I contact BustedThumbs.com if there is a problem?
Answer: Please visit the Contact Us page

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